Sr. Technical Account Manager, Okta Strategic Customers

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p><strong>Okta: The World’s Identity Company™</strong></p> <h3>About Okta &amp; The TAM Team</h3> <p>Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust Okta to power their identity journeys.</p> <p>The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their Okta investment.</p> <p>&nbsp;</p> <h3>What You’ll Be Doing</h3> <h4>1. Strategic Customer Partnership &amp; Influence</h4> <ul> <li>Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).</li> <li>Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.</li> <li>Adoption &amp; Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture.</li> </ul> <h4>2. Complex Problem Resolution &amp; Advocacy</h4> <ul> <li>Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.</li> <li>Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.</li> <li>Cross-Functional Advocacy: Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product