Advantmed India LLP
Gandhinagar, IN · On-site · Full-time
Sr. Technical Support Engineer/Technical Support Engineer
Posted 1 month ago
- Location
- Gandhinagar, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 2+ yrs
About the role
Sr. Technical Support Engineer acts as Level 2 support staff in the IT SD Support escalation matrix. As a Sr. TSE Engineer, you should have a solid technical background with Microsoft products and solutions, ticketing systems, security products like AV, DLP, EDR, Firewall, patch management. A problem-solving attitude with an ability to train new hire and existing staff, can document troubleshooting and training KB articles, coaches team on technical issues. Can co-ordinate with different cross …