Staff AI Product Manager

<div class="content-intro"><p><a href="https://fin.ai/">Fin</a>, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.</p> <p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.</p> <p>Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.</p> <p>Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.</p></div><h2>What's the opportunity?&nbsp;</h2> <p>We're building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin AI platform and AI agent.</p> <p>As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin's AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.</p> <p>This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.</p> <h2>What will I be doing?&nbsp;</h2> <ul> <li>Lead a major part of our AI product surface. You’ll own an important area of Fin's AI platform or AI agent and be accountable for its vision, strategy, and impact.</li> <li>Deeply understand customers, the business, and the technology. You’ll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You’ll use this understanding to make high-quality decisions and build a compelling roadmap.</li> <li>Work side-by-side with a world-class AI team. You’ll collaborate every day with ML scientists, ML