Staff Customer Success Manager, Majors (Financial Services)

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, and Sales, with the SA owning technical implementation so you can stay focused on business outcomes, relationship depth, and long-term account health. This is a high-touch, consultative role. Your book of business will be intentionally smaller so you can invest deeply in each account, understand each customer's business priorities, and position Chainguard as a strategic partner rather than a vendor. What you'll do: Strategic Account Management: Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. Customer Onboarding and Success Planning: Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. Executive Engagement: Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. Renewal and Expansion: Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. Customer Advocacy: Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. Issue Management: Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution. What we're looking for: 5+