Staff Software Engineer, GTM & AI Strategy

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>Toast is looking for a hands-on <strong>Staff Software Engineer </strong>to join the <strong>GTM &amp; AI Strategy </strong><strong>Engineering</strong> team. In this role, you will be a primary builder of 0-to-1 tools designed to&nbsp;revolutionize how our sales teams operate. This isn't about maintaining legacy systems; it’s&nbsp;about writing the code and building the intelligence models that eliminate friction across the&nbsp;Go-To-Market stack.</p> <p>As a technical lead, you will be responsible for building and&nbsp;productionizing agentic workflows and RAG pipelines to automate sales processes. You will&nbsp;integrate AI services into the tech stack while maintaining rigorous standards for observability&nbsp;and performance monitoring.</p> <p><strong>A day in the life (Responsibilities) <br><br></strong><strong>Hands-on Execution:</strong> Spend the majority of your time "hands-on-keyboard", architecting and coding high-performance backend services and ML pipelines.</p> <ul> <li><strong>0-to-1 Development:</strong> Build and prototype new internal products from scratch that&nbsp;leverage LLMs and Agentic AI to automate account research, lead prioritization, and&nbsp;complex quoting logic.</li> <li><strong>Infrastructure Integration:</strong> Develop the backend connective tissue between our custom&nbsp;quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency&nbsp;end-to-end experience.</li> <li class="p2"><strong>Technical Problem Solving:</strong> Act as a key executor to solve complex synchronization&nbsp;and architectural challenges across the GTM stack, ensuring systems are scalable and&nbsp;resilient.</li> <li class="p2"><strong>Build Great Products:</strong> Deliver significant core capabilities that have broad impact; take&nbsp;high-level goals and turn them into sequenced, production-ready code.</li> <li class="p2"><strong>Problem Solve:</strong> Anticipate shifts in product needs and build flexible, decoupled backend&nbsp;systems that can evolve with our AI strategy.</li> <li class="p2"><strong>Deliver Quality:</strong> Ensure the reliability of GTM tools by building deep observability into&nbsp;every service you ship.<br><br></li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li><strong>Deep Backend Expertise:</strong> Extensiv