Staff Software Engineer/Tech Lead, Patient Experience

Join Tech @ Ro to build the future of healthcare, from the ground up! At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients. We’re building a new system. One where the patient is in control. One designed from scratch for the digital age. At Ro, technology isn’t just a function… It's core to how we deliver care . We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients. …and we’re just getting started. As part of Tech @ Ro , you’ll work on systems that operate at scale, with an opportunity to: Solve complex, high-concurrency problems across a full-stack platform Build and ship quickly with tight feedback loops and real-world impact Own systems end-to-end, from architecture to production performance Work alongside experienced operators, technical leaders, and clinicians Help define how modern healthcare should be delivered We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it. If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us. The Role: As a Staff Software Engineer/Tech Lead on our Patient Experience team, you’ll serve as a technical and architectural leader for the systems that help patients discover, start, and continue their care with Ro. You'll be responsible for the patient-facing platform that supports patients taking the first steps in their patient journey - and the second, and the tenth, and the 100th. Rather than building one-off experiments, you’ll design the architecture and technical foundations that allow us to continuously iterate on and personalize intake for patients as we learn more about their needs. You’ll serve as a strong technical partner to our Growth and Clinical teams, helping translate patient and business needs into thoughtful, scalable technical solutions. Patient Experience operates across a highly visible and interconnected part of the patient journey, partnering closely with engineering, product, design, and data to translate complex clinical information across systems into clear, intuitive next steps for patients. You’ll bring the systems thinking and technical leadership needed to connect decisions across domains, translate shared goals into cohesive, scalable patient experiences, drive patient and growth outcomes, and raise the team’s architectural and technical bar.