Strategic Account Manager

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You’ll Make: Upside is adding a Strategic Account Manager to lead mid-market and enterprise accounts in our fast-growing grocery vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth. What You’ll Do: Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth Identify and close expansion opportunities and long-term agreement conversions Predict and address concerns before they lead to churn risk Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers Competencies You’ll Need: 10+years of client-facing experience including 7+ years of enterprise experience in technology; Bachelor's degree required Experience exceeding goals in retention and growth targets Experience public-speaking and the ability to speak to both formal and casual audiences Strong analytical skills that will translate analysis into relatable and compelling talking points and stories Project-management abilities, including timeline management, client communication, and report interpretation Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retails Experience working with the grocery industry or a two-sided marketplace is a major plus Ability to travel up to 20% Location: This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendanc