Strategic Customer Solutions Architect (AMER)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We're seeking a Strategic Customer Solutions Architect (CSA) to own and drive the success of our highest-potential enterprise accounts. These are customers running mission-critical, highly scaled workloads on Postgres — and they need a trusted technical partner who can meet them at that level. Strategic CSAs go deep. You'll be embedded in your customers' most complex technical challenges, helping architect solutions that scale, optimizing systems under real production pressure, and guiding organizations through critical platform migrations. You won't just advise — you'll be a hands-on partner who earns trust by delivering outcomes. What You'll Do Strategic Account Ownership Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts. Develop meaningful account plans that map Supabase capabilities to long-term customer objectives, identify expansion opportunities, and ensure customers continuously realize value at scale. Scaled Performance & Reliability Partner with customers operating at significant scale to ensure their systems perform reliably under production load. Proactively identify risks before they become incidents, lead performance tuning engagements, and work cross-functionally with Supabase Support, Engineering, and Product to resolve complex platform-level issues. Postgres Architecture & Optimization Serve as the resident Postgres expert for your accounts. Lead deep-dive architectural reviews, diagnose and resolve complex performance bottlenecks, advise on schema design, indexing strategies, query optimization, and connection management. Help customers confidently push the boundaries of what they can build on Postgres and Supabase. Security, Compliance & Enterprise Deployment Guide customers through Supabase's enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices. Support customers evaluating or operating on self-hosted and BYO cloud deployments, ensuring they can meet their organization's infrastructure, data residency, and compliance requirements. Large-Scale Migrations Guide strategic customers through migrations onto Postgres and Supabase from a wide range of source systems including legacy relational databases such as Oracle and SQL Server, as well as cloud-native and NoSQL platforms like Firebase, Fauna, and PlanetScale. Own the technical migration strategy end-to-end, from assessment and planning through execution and post-migration stabilization. Executive & Stakeholder Engagement Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers. Navigate multi-stakeholder environments with clarity and confidence, aligning technical strategy to business goals and advocating internally on behalf of your accounts. AI & Vector Workloads Partner with customers building AI-native applications on Supabase. Advise on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization. Help customers leverage Supabase's Vector and Analytics Buckets to build scalable, production-grade AI systems directly on Postgres. Platform Advocacy Serve as the voice of your customers inside Supabase. Surface patterns, friction points, and opportunities to Product and Engineering. Help shape the platform roadmap by grounding feedback in the real-world demands of your most sophisticated users. Pre-Sales Support Partner with the Growth team on strategic deals where deep technical credibility is required. Lead targeted discovery conversations, scope proof-of-value engagements for high-complexity workloads, and ensure prospective customers have a clear, confident path to production. What We're Looking For 10+ years of relevant experience in Solutions Architecture, Database Engineering, or a closely related field, with a significant portion spent on large-scale or enterprise-grade systems. Expert-level knowledge of PostgreSQL — including internals, performance tuning, replication, extensions, and schema design. You should be comfortable going well beyond the basics. Demonstrated experience leading complex database migrations from a variety of source systems, including legacy relational databases (Oracle, SQL Server, MySQL) as well as cloud-native and NoSQL platforms (Firebase, Fauna, PlanetScale, or similar). Familiarity with AI application architecture, including vector databases, embedding pipelines, and similarity search. Experience with pgvector or similar vector storage solutions is a strong plus. Experience supporting or architecting systems at s