HP
India, IN · Remote · Full-time
Supervisor - Customer Care Center Bengaluru
Posted 1 month ago
- Location
- India, IN
- Work mode
- Remote
- Employment
- Full-time
- Experience
- Mid-level
About the role
Supervisor - Customer Care Center Bengaluru Description - Job Summary • This role is responsible for supervising teams engaged in providing remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees support-level employees, offering coaching and guidance to enhance skills and task proficiency. The role ensures operational excellence by monitoring performance metrics and addressing routine escalations while collab…
Requirements
- experience supervising customer care/support teams
- monitoring support performance metrics
- handling routine escalations
- coaching team members
- experience with application troubleshooting in business systems
Skills
- customer support operations
- remote service supervision
- pre-sales support
- post-sales support
- performance monitoring
- customer escalation handling
- coaching and guidance
- application problem troubleshooting
- crm systems
- helpdesk ticketing systems
About the company
HP
Posted via Adzuna
How to apply
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