Supply Partnership Manager

About the Role We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage the relationship with each Delivery Provider, be accountable for ongoing performance, monitor integration health, and enable and ensure seamless operational scalability. The role sits uniquely at the intersection of internal and external success, operations, product, sales, and engineering and will drive visible impact into streamlining the operations of both Delivery Providers and Merchants alike. Your expertise will be heavily relied on and leveraged in informing product and process improvements, executing operational plans of action, and identifying opportunities for go-to-market motions. Responsibilities: Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike Leverage the existing data structure to drive best practices and insights for performance improvement Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes Qualifications (Must-Have): 5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus Proven success owning strategic relationships and driving growth and operational excellence Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive-presence skills. Nice-to-Have: Experience in last-mile logistics, supply chain, or complex B2B SaaS systems. Experience in high-growth startups or enterprise retail environments. Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their