Blue Yonder
Coimbatore, IN · On-site · Full-time
Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner
Posted 10 days ago
- Location
- Coimbatore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Scope The Service Management team acts as the primary operational interface between customers, Product/Engineering teams, and internal support functions, ensuring stable and reliable service delivery. Responsible for service governance, SLA/KPI management, operational reporting, customer communication, escalation management, and continuous improvement across applications and platforms. The role provides end-to-end oversight of service operations, ensuring customer-impacting issues are proactive…