Support Specialist I

<div class="content-intro"><p><strong>Why join us</strong></p> <p>Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.</p> <p>Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</p></div><p><strong>Customer Experience at Brex</strong></p> <p>Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.</p> <p><strong>What you’ll do</strong></p> <p>As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.<br><br><strong>Where you’ll work</strong></p> <p>This role will be fully remote and based in Salt Lake City. There will be some in-person training required in our Salt Lake City office.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat</li> <li>Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues</li> <li>Compose thoughtful, personalized responses for a variety of customer requests</li> <li>Triage incoming requests and spot trends in customer issues to flag for the rest of the team</li> <l