- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 1+ yrs
About the role
Key Responsibilities • Lead, coach and mentor a team of Customer Support Executives. • Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets. • Conduct huddles, feedback sessions and performance reviews. • Handle customer escalations and ensure timely resolution. • Prepare daily/weekly MIS reports. • Coordinate with QA, Training, HR and Operations. • Build a positive, high-performance team culture. Eligibility • Minimum 1 year of on-paper Team Leader experience (Mandatory). • Int…