- Location
- Delhi, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Key Responsibilities Ensure adherence to and exceedance of customer SLAs through holistic issue resolution. Review, manage, and escalate support tickets when required. Lead and mentor a team of Cloud Engineers, providing technical direction and hands-on support as an L3 escalation point. Participate in and drive root cause analysis and long-term solutions for recurring issues. Communicate effectively with clients via tickets, calls, and periodic review meetings. Evaluate team performance and pr…
Requirements
- l3 escalation experience
- team leadership/mentoring
- ability to drive root cause analysis
- cloud engineering experience
- issue resolution for SLA adherence
Skills
- cloud
- linux
- sla management
- incident management
- root cause analysis
- troubleshooting
- ticketing systems
- mentoring
- aws
- azure
- gcp
- python
- automation
- monitoring
About the company
Yotta Infrastructure
Posted via Adzuna
How to apply
Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated 8 days ago.
Apply Now