- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Job Title: Team Lead Operation Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal…
Requirements
- Experience supervising call center associates
- Ability to meet performance metrics
- Coaching and leadership skills
Skills
- call center operations
- team supervision
- performance metrics
- coaching
- work and attendance monitoring
- customer service operations
- call center quality assurance
- workforce management
- kpi tracking
About the company
Concentrix
Posted via Adzuna
How to apply
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