Team Lead - Technical Support

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><strong>Team Lead, Technical Support</strong></p> <p>As Technical Support Team Lead in Singapore, you will head a high-performing, merchant-centric team driven by collaborative success. Functioning as the primary touchpoint for Adyen's global merchant base, your team directly enables clients to process payments reliably and scale their operations. You will empower team members to partner with technology, commercial, and operational teams across Adyen to deliver a seamless merchant support framework. With Adyen running 24/7 under a global "follow the sun" model, your team's deep domain expertise in payments serves as a crucial resource for both our merchants and internal business units.</p> <p><strong>What you’ll do</strong></p> <ul> <li>Direct a team acting as a primary subject matter expert on Adyen's platform, APIs, core technology stack, and industry-standard integration techniques and best practices.</li> <li>Lead a Singapore-based team collaborating with regional and global counterparts to deliver top-tier support to merchants.</li> <li>Establish, align, and clearly articulate target goals and objectives for the Support department.</li> <li>Contribute actively to shaping and executing Adyen's overarching global support strategy.</li> <li>Mentor and support team members in resolving complex merchant technical challenges and advancing their career paths.</li> <li>Monitor performance and operational success via KPIs and datasets, using insights to foster continuous high performance and efficiency.</li> <li>Serve as an escalation point to handle complex issues raised by merchants and executive leadership.</li> </ul> <p><strong>Who you are</strong></p> <ul> <li>Proven people manager with a minimum of 5 years of experience building and fostering technical support teams.</li> <li>Culturally agile leader skilled at navigating diverse environments and leading or working alongs