- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Job Title: Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-p…
Skills
- call center operations
- people management
- coaching
- performance metrics
- quality assurance
- workforce accountability
- customer engagement
- stakeholder communication
About the company
Concentrix
Posted via Adzuna
How to apply
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