American Express Global Business Travel
Gurgaon, IN · On-site · Full-time
Team Manager - GTAS
Posted 1 month ago
- Location
- Gurgaon, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
What You ll Do on a Typical Day Team Leadership and Management: Lead and motivate a high-performance team of Business Analysts Monitor tasks, track work queues, and ensure 24/7 operational coverage. Provide mentorship, performance coaching, and professional development to the team. Conduct performance reviews and implement training initiatives Lead by example, demonstrating strong technical skills and customer service practices. Technical Support and Troubleshooting: Manage escalated customer i…