Team Manager - RCU-Comm. Bank HO & Support-Business Process… | Rozgoo | Rozgoo

Kotak Mahindra Bank

Mumbai, IN · On-site · Full-time

Team Manager - RCU-Comm. Bank HO & Support-Business Process Management Group

Posted 23 days ago

Location: Mumbai, IN
Work mode: On-site
Employment: Full-time
Experience: Lead · 2–5 yrs
Education: high school

About the role

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Description Team Manager RCU- Comm. Bank HO & Support-RA-Risk Control Unit Job Description JOB DESCRIPTION : • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). •Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT •Digital Adoption for all Retail Asset Clients •Achieve Cross sell Targets set as per KRA’s •Quality of Service Request and Resolution as gi…

Requirements

high school or equivalent education
2-5 years customer service experience
knowledge of retail loan products
ability to meet targets

Skills

customer service
complaint resolution
cross selling
digital adoption
retail asset products
quality service
loan products knowledge
banking operations
target achievement

About the company

Kotak Mahindra Bank

Posted via Adzuna

How to apply

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Kotak Mahindra Bank

Team Manager - RCU-Comm. Bank HO & Support-Business Process Management Group