Kotak Mahindra Bank
Mumbai, IN · On-site · Full-time
Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience
Posted 1 month ago
- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Description Job Role : The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment S/he will have to identify customer pain areas across the Customer journey. Prioritize & resolve the customer issues by simplifying process, relook at policies / practices Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework Doing root cause analysis of the complaints to identify actions and cl…