- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 5+ yrs
- Education
- bachelor's
About the role
Tech lead - instant Ink Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level …