- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
1. People Leadership & Team Management Lead, mentor, and develop a team of Technical Support Engineers. Establish clear goals, expectations, KPIs, and performance standards. Conduct regular 1:1s, performance reviews, coaching sessions, and career-development discussions. Build technical and leadership capabilities within the team through structured training and mentoring. Identify skill gaps and create training and cross-training plans. Manage shift coverage and ensure adequate support capacity…
Requirements
- experience in team leadership
- knowledge of technical support processes
- ability to establish KPIs and performance standards
- competency in mentoring and coaching
- skill in managing shift coverage
- experience with training and development plans
Skills
- team leadership
- technical support
- kpis
- performance review
- coaching
- career development
- training
- mentoring
- shift management
- cross-training
About the company
Keywords Studios
Posted via Adzuna
How to apply
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