Technical Account Manager

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><h2><strong>Position Overview</strong></h2> <p>We are looking for an execution-focused, highly technical <strong>Technical Account Manager (TAM)</strong> specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS).</p> <p>In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments.</p> <p>As a TAM at Okta, you embody a bias for action: you dig into technical details, eliminate architectural friction, and turn post-sales guidance into measurable customer traction.</p> <h2><strong>Key Responsibilities</strong></h2> <h3><strong>1. Proactive Technical Leadership &amp; Customer Value&nbsp;</strong></h3> <ul> <li><strong>Strategic Technical Guidance:</strong> Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value.</li> <li><strong>Architecture &amp; Security Health Checks:</strong> Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features.</li> <li><strong>Retention &amp; Health Acceleration:</strong> Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn.</li> </ul> <h3><strong>2. High-Velocity Problem Solving&nbsp;</strong></h3> <ul> <li><strong>Escalation &amp; Technical Advisory:</strong> Address reactive technical inquiries and complex architectural blockers rapidly, breaking down multi-layered IAM challenges into simple, actionable steps.</li> <li><strong>Executive &amp; Stakeholder Alignment:</strong> Build trusted technical relationships with C-level executive