Technical Account Manager - Hospital (m/f/d)

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Be the technical partner our hospital customers trust As Technical Account Manager - Hospital , you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes. 🚀 Your Daily Business - No two days are alike Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup , infrastructure, clinical workflows, open topics, and key stakeholders Maintain a technical account plan for every customer , covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves Lead release pre-briefings and technical reviews , helping customers assess the impact of changes across systems before they affect clinical operations Stay close to every issue across your accounts : Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness 🤝 Your Skillset - What you bring to the table Several years of experience in technical account management, solutions engineering, technical support , or implementation, ideally in B2B SaaS, health tech, or hospital IT Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management , and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus G reat communication skills across technical, clinical, and executive audiences , from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management A structured, calm approach to managing complex