iSummation Technologies Pvt Ltd.
Ahmedabad, IN · On-site · Full-time
Technical/Customer Support – Night Shift
Posted 20 days ago
- Location
- Ahmedabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
ABOUT THE ROLE We are looking for a Technical Support / Customer Support to assist customers with their queries, troubleshoot issues, and ensure a smooth, satisfactory support experience for every customer. KEY RESPONSIBILITIES ● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely, for our US-based clients. ● Troubleshoot software, hardware, or application issues and escalate complex cases when needed. ● Log and track support tickets through resolution, es…