Hiresquad Resources
Chennai, IN · On-site · Full-time
Technical Escalation Specialist//Immediate joiners Only//Chennai
Posted 19 days ago
- Location
- Chennai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 3–3 yrs
About the role
Role: Technical Escalation Specialist (Team Lead Level) Location: Chennai Job Details Experience: 3 years Notice Period: Immediate Shift Timings: Rotational shift Working Days: 5 Transport: One-way availability Key Responsibilities Act as the primary technical escalation point for L1 or field teams. Manage complex troubleshooting and coordinate with L3 or vendor teams. Ensure structured communication and ownership until case closure. Utilize defined tools, knowledge bases, and system access to …