Astra North Infoteck Inc.
Toronto, CA · Hybrid · Full-time
Technical Lead – IVR & Contact Center, Amazon Connect
₹6.1L+Posted 11 days ago
- Location
- Toronto, CA
- Work mode
- Hybrid
- Employment
- Full-time
- Salary
- ₹6.1L+
- Experience
- Lead
Technical Lead – IVR & Contact Center, Amazon Connect Location: Toronto, ON Work Mode: 4 days hybrid Skill Required: Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend …
Astra North Infoteck Inc.
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