Technical Support Engineer

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <h4><strong>Technical Support Engineer</strong></h4> <p>As a Technical Support Engineer based in Tokyo, you'll be part of Adyen's global Technical Support organisation, working closely with merchants across Japan while collaborating with teams and colleagues around the world. You'll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform.</p> <p>This is a highly customer-facing role where you'll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen's products. Beyond supporting merchants in Japan, you'll contribute to global initiatives, share knowledge across regions, and help continuously improve the way Technical Support operates worldwide. Your work will have a direct impact on our merchants' ability to process payments reliably and grow their businesses.</p> <h4><strong>What you'll do</strong></h4> <ul> <li>Act as a primary technical point of contact for merchants across Japan and across the globe, providing support via email, phone, and other communication channels.</li> <li>Troubleshoot complex API, integration, and payment processing issues, partnering with Engineering and Product teams to drive resolution.</li> <li>Advise merchants on implementation best practices and help optimise their payment setup on the Adyen platform.</li> <li>Build trusted relationships with merchants by delivering technical expertise and a best-in-class support experience.</li> <li>Partner closely with Account Managers, Implementation Engineers, Product, Engineering, Commercial, and Operations teams across multiple regions to improve the overall merchant experience.</li> <li>Gather merchant feedback and identify recurring themes to help influence product improvements and platform enhancements.</li> <li>Collaborate with Technical Support teams across APAC and globally, sharing k