Technical Support Engineer

<div class="content-intro"><p><a href="https://fin.ai/">Fin</a>, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.</p> <p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.</p> <p>Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.</p> <p>Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.</p></div><h2>What's the opportunity?</h2> <p>With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next <strong>Technical Support Engineer</strong> will be someone who thrives in autonomy, is deeply curious, innately technical, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.</p> <p>As a Technical Support Engineer, you'll own the most complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most nuanced investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energizes you, this environment will suit you well!</p> <p>If this is the kind of role that excites you, then we want you as our next Technical Support Engineer.</p> <p>This position will be hybrid with the expectation to work from the office 3 days a week and work from home the remaining 2 days of the week. You are welcome to work from the office full-time if that is preferred.</p> <h2>What will I be doing?</h2> <ul> <li>Communicating efficiently and effectively with our customers - we