Technical Support Engineer - Automation Systems

Responsibilities Act as the primary technical contact for customers following project deployment. Triage customer enquiries and troubleshoot hardware or software issues remotely and onsite. Coordinate field engineers for troubleshooting, commissioning and preventive maintenance. Collect logs, photographs and technical evidence before escalating complex issues. Manage support tickets, priorities and follow-up actions through timely closure. Prepare incident reports, maintenance reports, technica…