- Location
- India, IN
- Work mode
- Remote
- Employment
- Full-time
- Experience
- Mid-level
About the role
Technical Support Supervisor Description - Job Summary • This role is responsible for supervising teams engaged in providing remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees support-level employees, offering coaching and guidance to enhance skills and task proficiency. The role ensures operational excellence by monitoring performance metrics and addressing routine escalations while collaborating cross-f…
Requirements
- Experience supervising technical support teams
- Experience with remote customer support and escalations
Skills
- technical support
- customer support
- team supervision
- remote support
- pre-sales support
- post-sales support
- escalation management
- performance metrics
- coaching and mentoring
- business systems troubleshooting
- customer access support
- service management
About the company
HP
Posted via Adzuna
How to apply
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