Technology Solution Center Analyst Lead at PNC | Rozgoo | Rozgoo

PNC

Pennsylvania, US · Remote · Full-time

Technology Solution Center Analyst Lead

₹43.1L – ₹43.1LPosted 10 days ago

Location: Pennsylvania, US
Work mode: Remote
Employment: Full-time
Salary: ₹43.1L – ₹43.1L
Experience: Lead · 3+ yrs
Education: bachelor's

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About the role

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Solution Center Analyst Lead within PNC's Service Desk organization, you will be based in a Remote location in …

Requirements

Bachelor's degree in information technology or related field
Minimum 3 years experience in IT support or service desk roles
Strong technical troubleshooting and customer service skills
Experience with incident management and ticketing tools
Leadership and team coordination abilities
Knowledge of ITIL processes preferred

Skills

service desk
technical support
incident management
problem resolution
customer service
it troubleshooting
ticketing systems
leadership
cloud platforms
itil
networking
scripting

About the company

PNC

Posted via Adzuna

How to apply

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PNC

Technology Solution Center Analyst Lead

₹43.1L – ₹43.1L