Territory Executive (US)

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><p>PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.</p> <p>The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.</p> <h3><strong>KEY RESPONSIBILITIES</strong></h3> <ul> <li>Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.</li> <li>Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.</li> <li>Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.</li> <li>Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.</li> <li>Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.</li> <li>Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.</li> </ul> <h3><strong>BASIC QUALIFICATIONS</strong></h3> <ul> <li>7+ years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.</li> <li>Proven success in meeting or exceeding quota within a defined territory.</li> <li>Demonstrated ability to sell to and influence C-level executives and technical stakeholders.</li> <li>Proficiency using Salesforce (SFDC) for pipeline management and forecasting.</li> <li>Bachelor’s degree or equivalent experience.</li> </ul> <h3><strong>PREFERRED QUALIFICATIONS</strong></h3> <ul> <li>Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.</li> <li>Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.</li> <li>Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.</li> <li>Familiarity with Operations Cloud or DevOps environments.</li> <li>Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.</li> </ul><div class="content-conclusion"><p><strong>Hesitant to apply?</strong></p> <p>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!</p> <p><strong>Where we work</strong></p> <p>PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</stro