Thomson Reuters Off Campus Drive | Associate – Work From Home

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Thomson Reuters Off Campus Drive:-

Thomson Reuters is hiring candidates for the role of Billing Associate / Audit Desk Representative for the Hyderabad/Mumbai, India locations. The complete details about Thomson Reuters Off Campus Drive are as follows.

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Thomson Reuters

Discover more Resume Labor & Employment Law Job Listings Job Position:- Billing Associate / Audit Desk Representative Job Locations:- Hyderabad/Mumbai, India

Salary Package:- As per Company Standards

Job Category:-

Accounting / Finance Careers Sales & Professional Services Careers

Job Type:- Full time – Hybrid Required Qualifications & Skills:-

Graduate/Post Graduate in Accounting with 1 years of relevant experience Necessary industry experience & associated number of years of experience Good problem-solving skills, written and verbal communication skills. Proven ability to form strong customer relationships, an understanding of customer focus and service delivery Good knowledge of MS Office and ERP (applicable AR systems) Experience in Portal uploads like Ariba,Coupa Must possess and demonstrate exceptional organizational and communications skill. Should be comfortable with Night shifts

Job Description & Responsibilities:- For Billing Associate:

Billing operations knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage. Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts) Have a good knowledge on multiple portals uploads like (Ariba,Coupa). Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly Escalate all delays to internal departments where interaction is required. Implement release of billing for all services and charges Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems Establish key client relationships in order to facilitate improved administration and customer satisfaction Manage and resolve external & internal queries relating to Invoice issues, client account information/permissions, and compliance issues Assist clients with Data Access Declarations and Access Statements Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required Project Management Establish communication between internal and external groups – Provide timeline and set expectations Coordinate with internal teams and solve the customer billing issues. Consult with product teams, trainers, and systems support to identify service-impacting issues Contribute to new process releases and system enhancements by providing insight and performing tests Work with Sales and Client to identify time-saving and cost-saving opportunities where needed

For Audit Desk Representative:

Responsible for working with financial institutions and other responders managing aging of confirmation requests. Liaison with the Firm sales team on urgent requests that have been raised. Work alongside the Responder (firm) sales team to add users, supervisors, initiate confirmation reque, and improve communications within the financial institutions. Respond to customer inquiries via phone, email and chat, etc. May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer) Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc. Ensure each customer contact is handle