- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Key Responsibilities: Design, develop, and maintain training manuals, workbooks, and learning materials, ensuring content is current and relevant. Conduct formal induction and process training for new hires. Deliver effective training sessions for agents and middle-level staff to improve productivity and performance. Coach team members on soft skills, process adherence, and best practices. Organize interactive activities to reinforce the learning process. Develop resources and methods to improv…
Requirements
- Experience designing and developing training content
- Facilitation/training delivery experience
- Ability to coach and improve process adherence
Skills
- training program design
- training manuals
- workbooks
- learning materials development
- process training
- coaching
- soft skills training
- facilitation
- adult learning
- onboarding
- interactive training activities
About the company
People Group
Posted via Adzuna
How to apply
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