Upmarket Customer Success Manager, Discover

<div class="content-intro"><p>Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.</p></div><p>We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences. The ideal candidate is someone with 3–5+ years of experience across Customer Success, SEO, or Growth, with hands-on SEO expertise and a track record of driving customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value</p> <p>You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.</p> <p><strong>About Yotpo Discover</strong></p> <p>Yotpo Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.</p> <p><strong>What You Will Do</strong></p> <ul> <li>Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.</li> <li>Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks</li> <li>Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers</li> <li>Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions</li> <li>Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap</li> <li>Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders</li> <li>Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise</li> </ul> <p><strong>About You:</strong></p> <ul> <li>3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy</li> <li>Hands-on SEO background is a plus (agency or in-house strongly preferred)</li> <li>Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders</li> <li>Builder mentality—thrives in early-stage environments and excited to create structure where none exists</li> <li>Strategic advisor with experience managing complex customer relationships and engaging executive audiences</li> <li>Analytical and data-driven, using insights to measure performance and demonstrate business impact.</li> <li>Exceptional communicator and storyteller with strong presentation skills</li> </ul> <p>If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.</p> <p><strong>About Yotpo US:</strong></p> <ul> <li><span style="font-weight: 400;">100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.</span></li> <li><span style="font-weight: 400;">100% coverage of employee dental + vision premiums.</span></li> <li><span style="font-weight: 400;">Comprehensive life and disability insurance.</span></li> <li><span style="font-weight: 400;">Flexible Time Off (FTO) policy, sick time, and paid holidays.</span></li> <li><span style="font-weight: 400;">Equity in options.&