Vendor Relationship Manager (Health & Safety and Compliance)

✨ One platform, a whole world of opportunity The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies Named one of America's Greatest Startup Workplaces 2026 by Newsweek A G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +4 In this role, you’ll help manage and strengthen Oyster’s global vendor ecosystem, acting as a key partner between our internal teams, customers, team members, and external providers. You’ll build strong relationships with vendors, ensuring they deliver reliable, high-quality services that support our mission to make global employment simple, seamless, and human. You’ll primarily manage relationships with Health & Safety and Compliance vendors, helping ensure our customers and team members receive consistent, compliant, and scalable support across the globe. You’ll monitor vendor performance, resolve operational challenges, identify opportunities for improvement, and help strengthen the way we partner with external providers. As a collaborative team, flexibility is important. While your primary focus will be Health & Safety and Compliance vendors, we expect everyone to support where the business needs it most. During peak periods, this may include assisting with pre-sales queries, building and maintaining knowledge resources, supporting other vendor portfolios, or contributing to cross-functional initiatives that help the team deliver an exceptional customer experience. This role is ideal for someone who enjoys building relationships, solving complex operational problems, working cross-functionally, and bringing structure to a fast-moving environment. You are detail-oriented, commercially aware, solutions-focused, and comfortable balancing day-to-day operational ownership with opportunities to improve how we work. Key Responsibilities Vendor Relationship Management Manage day-to-day relationships with key operational vendors, primarily across Health & Safety and Compliance services. Build a strong understanding of vendor capabilities, service models, geographic coverage, and operational processes. Act as a trusted point of contact between Oyster and external partners. Ensure vendors are equipped to support high-quality customer and team member experiences. Support the full vendor lifecycle, including onboarding, ongoing relationship management, performance tracking, and offboarding where required. Build strong working relationships with vendor stakeholders and identify opportunities to strengthen partnerships. Vendor Performance & Governance Monitor vendor performance against agreed KPIs, SLAs, and service expectations. Track trends, risks, and recurring issues, proactively raising opportunities for improvement. Support regular vendor reviews and performance conversations. Prepare reporting and insights on vendor performance for internal stakeholders. Help maintain accurate vendor documentation, processes, and governance frameworks. Support operational reviews and audits to ensure vendors continue to meet Oyster’s quality and compliance expectations. Health & Safety & Compliance Vendor Management Develop expertise in Oyster’s Health & Safety and Compliance vendor landscape, including how these partners support global employment solutions. Partner with vendors to ensure services meet regulatory, compliance, and customer requirements across different countries and regions. Monitor vendor adherence to agreed standards, processes, and service commitments. Support the resolution of compliance-related queries, risks, and escalations. Partner with internal teams including Legal, Operations, Customer Teams, and Product to improve vendor-supported processes. Identify opportunities to improve consistency, scalability, and customer experience acr